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Paying Share
from Activation
Metrics type
Units of measure
Percent / Ratio
More - better
Check frequency
The percentage of users who are paying customers out of the total user base.
Why it is important
Tracking the "Paying Share" is crucial for e-commerce stores as it provides a clear measure of the customer base that contributes revenue.

Monitoring this metric helps businesses gauge the success of their monetization strategies, informs decisions on marketing approaches, customer retention initiatives, and pricing models, ultimately aiding in optimizing overall revenue generation and business sustainability.
(Paying Users / Total Users) * 100
Calculation example
Suppose E-commerce Platform V had the following data during a specific period:
The e-commerce platform has a total of 50,000 users.
Out of these users, 5,000 are paying customers.

Paying Share = (Paying Users / Total Users) × 100
Paying Share = (5,000 / 50,000) × 100
Paying Share = 10 %
Affected metrics
Paying Users
Affecting metrics
Connecting metrics

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Suggested slices for dashboards
by Product Category
by Subscription Type
by Audience Segment
by Referral Source
by Geo
by Device Type
by Promotion Engagement
by Loyalty Program Level
by Time Since Registration
by Payment Method
by Customer Support Interaction
by Cross-Sell Opportunities
The revenue impact pathway
Available in JetMetrics Lite only
Questions to be Answered
1. How does the Paying Share metric vary between different user segments or demographics, and what insights can be gained for tailoring monetization strategies to specific user behaviors?
2. Are there specific app features or updates that correlate with changes in the Paying Share metric, and what insights can be gained for future development and monetization efforts?
3. Can you identify any correlation between the timing and frequency of in-app promotions or changes in pricing models and fluctuations in the Paying Share metric?
4. How does the Paying Share metric differ between users who have completed the activation process and those who haven't?
5. What impact do limited-time promotions or exclusive offers have on the Paying Share metric, and how can these promotions be optimized for increased user conversion to paying customers?
6. How does the geographic location of users influence the Paying Share metric, and are there opportunities for localized monetization strategies?
7. What is the correlation between the Paying Share metric and user satisfaction scores, and how can improvements in user satisfaction contribute to a higher paying user conversion rate?
Possible causes of worsening
Limited Product Variety and Appeal
If the app's product range is limited or lacks appeal, users may not find products compelling enough to make a purchase, impacting the paying share.

Complicated Checkout Process
A complex or confusing checkout process can lead to user frustration and abandonment, reducing the likelihood of successful transactions.

Explore more causes in full version of JetMetrics Lite
Tactics to improve this metric
Explore in JetMetrics Lite or Ask professionals in the Community
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