Be sure to revise delivery conditions and terms and try to reduce them, if this aspect is important for customers. Try to focus on delivery speed and make this one of your online store benefits. But note that fast and expensive delivery is able to greatly affect clients’ satisfaction in a different way.
The data required:
- Order data with delivery time
- Customer satisfaction data (e.g. survey results)
The items to be calculated:
- Calculate the average delivery time for customer’s orders
- Calculate the correlation between customer satisfaction (e.g NPS) and the average delivery time for their orders.